High Quality Training from the BEST in the Business

If your non-profit organisation requires staff training, Kevin Cahalane is one of the most highly respected training professionals in Australia.

‘Thanks to Kevin and his Member Service Excellence workshop I had all the tools I needed to deliver the service I believed our members expected from their membership. Previously I had lots of ideas and felt I was on the right path but this workshop pulled it all together and allowed me to set targets and goals. So much so that I received a promotion the next day because I believed in what I could achieve. Thanks Kevin, keep up the good work.’
Georgie Hinchley
Membership Service Manager
Growcom

Below is a list of training topics that Kevin Cahalane specialises in for non-profit organisations:

  • Member Service Excellence for your entire team. How to be the best in member relationships, handling complaints and adding value to every member experience.
  • Member Relationship Management training for associations who manage field sales/business development teams. Planning, establishing and building relationships, consultative selling skills and relationship management - topics tailored 100% to your organisation.
  • Selling Memberships. How to involve your entire team in this process. Turning every inbound caller/visitor into a prospective member. Offering benefits and value of membership and much more.
  • Conducting outbound calling campaigns for success. Every aspect is covered - follow through strategies, keep-in-touch strategies, renewals/reactivation strategies … all conducted in a planned, systematic way.
  • Leadership and coaching skills for the continued growth and satisfaction of your team.

    • 'A good leader inspires people to have confidence in them … a great leader inspires people to have confidence in themselves.'


  • Presenting for Success with Power and Passion. A totally interactive training program for your organisation's executives and anyone who delivers a presentation to a group.

Contact Kevin now;

View testimonials from valued clients