The Membership Sales & Service Stimulus Package

Build the skills of your team, create a culture of member service excellence … build member loyalty, reduce member complaints, earn more member revenue.

Here is what you will receive (sent electronically, in Word format - so you can print what you need, brand all materials and make changes to content as you desire):

  1. The Member Service Excellence Training Program:
  • A 190 page Leader's Guide, covering this outstanding 16 module (16 – 20+ hours of training content) member service training program.
  • Over 60 pages of resource materials – just brand them and give to your staff, no licence fees.
  • A training workbook for your team to take notes and record ideas.
  • A Train the Trainer Guide – how to plan, how to deliver and how to get the BEST returns from your training program.
  • A coaching and mentoring program – ideal as a follow up to the training.
  • A PowerPoint presentation to complement the training program.
  1. The Member Service Charter of Excellence – over 30 ready to implement tools and resources so you can truly create a 'culture of excellence' within your organisation.
  2. Member Complaints Management System – full templates, covering all major areas of member complaints and how to fix them … quickly and permanently. This system contains everything for you to develop a zero tolerance towards complaints … includes a PowerPoint presentation and a complaints documentation analysis (in a spreadsheet format).
  3. Leadership Excellence – 50 ideas, tips, hints, guidelines and articles for you, as a leader, to gain more ideas to inspire your people.
  4. How to Conduct Meetings ... with Flair and Focus. No more boring old meetings!  Set agendas and objectives, kick off in style, engage with your team and … have fun.  A range of ideas and guidelines you can implement in all of your meetings.

Sent to you as quality electronic files, awesome material … 'The Membership Sales & Service Stimulus Package' … Total Value @ $297.00.

Order your Membership Sales and Service Stimulus Package

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