Tip of the Month

Improve Your Service Delivery in 2012

Here are some questions to stimulate your thinking about your organisation and your goals for 2012, to deliver first class member service always:

  • What can you do to make doing business with you easier, better, more engaging, more user friendly?
  • How can you be one step ahead of what your members want and need?
  • How can you meet member's expectations more quickly and consistently?
  • In what ways could you be a better problem solver, a better resource or a better partner for your members?
  • How can you find more ways to deliver value this year than you did last year?  How can you have fun doing it?
  • What kind of member relationship building skills will you be sharpening this year?
  • How willing are you to commit to excellence in every member interaction?
  • What skills will you put into place so you can gain and keep more members this year?
  • What old belief systems are you willing to let go of to make space for new innovations?

Involve your team in formulating some ideas and strategies to put the above into practice or improve on what you are already doing.  You will get great feedback and have some fun!

For comprehensive and professional assistance with your member renewals program join the Membership Growth Club today.

Contact (03) 5976 8966 (Australia) or +613 5976 8966 (International) or email kevin@membershipgrowth.com.au